Terms and Conditions
Last updated: March 2026
- Introduction
These Terms and Conditions govern the use of this website and the purchase of products through the online store operated by Ivo Ilustra at https://ivoilustra.com. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, please do not use this website. - About the Seller
Seller: Ivo Godinho – Ivo Ilustra
Location: Portugal
Website: https://ivoilustra.com
Email: ivoilustra@ivoilustra.com
This website sells art prints and related products based on original watercolor illustrations. - Products
Products available in this store include art prints and other printed items based on original watercolor artwork.
Product images are provided for illustrative purposes. While we make every effort to display colors accurately, slight variations may occur due to:
monitor or device display differences
printing processes
paper texture and materials
All products are produced on demand once an order is placed. - Production and Fulfillment
Orders are produced and fulfilled by Gelato, a print-on-demand production and shipping partner.
Production typically begins shortly after an order is confirmed. Production and delivery times may vary depending on location and product type. - Pricing
All prices are displayed in the currency indicated on the website.
Prices may change at any time without prior notice. The price charged will be the one displayed at the time the order is placed.
Additional taxes, duties, or customs charges may apply depending on the destination country. These charges are the responsibility of the customer. - Payment
Payments are processed securely through third-party payment providers such as Stripe.
By placing an order, you confirm that you are authorized to use the selected payment method.
We do not store or process credit card details on our servers. - Shipping
Products are shipped worldwide.
Shipping times vary depending on the destination and production location. Estimated delivery times are provided during checkout but are not guaranteed.
Delays may occur due to customs procedures, postal services, or other circumstances beyond our control. - Returns and Refunds
Because all products are made to order, we generally do not accept returns or exchanges for reasons such as change of mind or incorrect selection.
However, replacements or refunds may be provided in the following cases:
the product arrives damaged
the product has a printing defect
the wrong product was delivered
Customers must contact us within 14 days of receiving the order and provide photographic evidence of the issue.
If the issue is confirmed, a replacement or refund will be arranged. - Lost Packages
If an order appears to be lost during shipping, please contact us.
We will investigate the issue with the shipping provider and our fulfillment partner. Depending on the outcome, a replacement may be sent. - Intellectual Property
All artwork, illustrations, images, and content on this website are the intellectual property of Ivo Ilustra unless otherwise stated.
These works are protected by copyright laws and may not be reproduced, distributed, modified, or used for commercial purposes without prior written permission.
Purchasing a product does not transfer copyright ownership. - Privacy
Your personal data is processed in accordance with our Privacy Policy.
Information such as name, address, and email is used solely for order processing, communication, and delivery. - Limitation of Liability
We make every effort to ensure that information on this website is accurate and up to date. However, we cannot guarantee that all content is free of errors.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products. - Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately upon publication on this page. - Contact
For questions regarding these Terms and Conditions, please contact:
Ivo Ilustra
Email: ivoilustra@ivoilustra.com
Website: https://ivoilustra.com